Contact Willow Lake Loan

The Willow Lake Loan support team is here to answer questions about the request form, how matching works, and how your information is handled. Use the contact details on this page to reach us by email, phone or mail.

How to Reach the Team

Willow Lake Loan support is available by email, phone and postal mail, using the contact details listed on this page.

Email is the best choice for questions that need a written record, such as privacy requests. Phone works well for quick questions about the form. The team is available Monday through Friday from 9:00 a.m. until 6:00 p.m. Eastern time and closes on major federal holidays.

When to Expect a Reply

Most messages receive a reply within one to two business days, and messages sent on weekends or holidays are answered once the team is back.

Privacy requests can take longer because we must verify your identity before acting on them. We will let you know if we need more information and roughly how long the request will take.

What to Include in Your Message

A clear message with a few key details helps us find your request and answer on the first try.

• Your full name and the email address or phone number you used on the form.
• The approximate date you submitted your request.
• A short description of your question or concern.
• For marketing opt-outs, the exact email address or phone number you want removed.

Please do not send your full Social Security number, bank account number or card numbers by email. We will never ask for them that way.

What Support Can Help With

Our team can explain how the request process works, confirm whether we received your request, update contact preferences and handle privacy requests.

We can also point you to helpful resources, such as our answers to common loan questions and our explanation of how lenders in the network are expected to show costs.

What Support Cannot Do

Willow Lake Loan is not a lender, so our team cannot approve a loan, change a lender's offer, adjust a rate or speed up a lender's review.

If you already have a loan, contact your lender directly about payments, balances, due dates, payoff amounts or hardship options. Your lender's name and contact information appear in your loan agreement and in the emails you received when the loan was funded.

Privacy Requests

You can ask to access, correct or delete the personal information we hold, or to stop receiving marketing messages, by contacting us through the details on this page.

Tell us which request you are making and include the contact information you used on the form so we can find your records and confirm your identity. Information already shared with lenders is also covered by each lender's own privacy notice, so you may need to contact that lender as well. Our full privacy policy explains your choices in detail.

Report a Suspicious Message

Willow Lake Loan never asks for upfront fees, gift cards, cryptocurrency or wire transfers, so any message demanding payment before a loan is funded is a warning sign.

If you receive a call, text or email like that using our name, do not pay. Save the message and let us know through the contact details on this page so we can look into it.